Q: What should I do to prepare my home for STEAMEX carpet cleaning?
A: Prior to STEAMEX arriving please remove all breakables and small items so that we can be as thorough and efficient as possible.
Q: When cleaning is done is there residue left behind?
A: Not with the STEAMEX Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.
Q: How long will it take my carpet to dry?
A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 4 to 6 hours to be completely dry, but you can walk on it right after cleaning, if necessary.
Q: I've heard water can ruin carpets. Is that true?
A: No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.
Q: Does Carpet Protector really work?
A: Absolutely. Carpet protector is an outstanding product that STEAMEX Carpet and Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it - applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.
Q: Why is vacuuming important?
A: The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance and damage the carpet fibers. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.
Q: How can I maintain my new carpet warranty?
A: There are three key things to do to maintain your new carpet warranty:
1. Vacuum frequently
2. Clean spills promptly
3. Have periodic professional carpet cleanings
Q: Why is professional cleaning important?
A: When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner. At STEAMEX we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers' warranties require, periodic professional cleaning.
Q: How often should my carpet be cleaned?
A: We recommend professional cleaning at least every 12 months.
Q: I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
A: No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
Q: I know regular vacuuming is important. What type of vacuum should I use?
A: A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that's embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded soil. (Note that some thick loop pile carpets can become fuzzy when cleaned with a rotating brush-style vacuum cleaner. For those carpets, we recommend a good quality suction-only machine.